Revision Policy

The number of revisions available to you depends on the package you have chosen, and you are entitled to request revisions up to that limit. Our goal is to deliver work that truly satisfies you, so we will keep refining your design until your expectations are met. No extra charges apply if the core design concept remains unchanged during this process. Revised designs are typically delivered within 48 hours.

Please note that any changes or revisions requested after a logo design has been finalized will be considered a new order and billed accordingly.

Refund Policy

Refunds will not be issued under Inovative Logo’s policy in the following situations:

• A specialty package was selected.
• The initial design concept has already received client approval.
• Revisions have already been requested.
• The order is being cancelled for reasons unconnected to our company’s performance.
• No contact has been made with our team for a period exceeding two weeks.
• Our company policies have been breached.
• A different company or freelance designer has been engaged for the same project.
• The creative brief submitted was incomplete or missing key details.
• A total redesign has been requested.
• The refund request was submitted after the eligible time window had passed.
• The client’s business is closing, rebranding, or changing ownership.

Reasons like changing your mind, a disagreement with a business partner, or other issues unrelated to our service quality will not qualify for a refund under any circumstances.

If a client purchases a bundled service package and is unhappy with one specific component, any refund will apply only to that individual service — not the full bundle.

Refund eligibility ends 7 days after the purchase date.

Certain services are non-refundable under any circumstances, including but not limited to: Social Media Marketing/Management, Search Engine Optimization (SEO), Domain Registration, Logo Copyrights & Trademarks, and Web Hosting & Paid Plugins (such as SSL or DDoS protection).

For website projects, once the client has approved the design and it has moved into development, refunds are no longer available.

Once a logo or website design has received client approval, refund requests will not be accepted.

A partial refund — capped at 25% — may be granted if the client does not submit the required initial brief for a logo or web design project within 10 days of order placement.

Please Note: Inovative Logo reserves the right to decline or cancel any project at its own discretion. Once a refund has been issued, the client forfeits all rights to use the associated designs for any purpose, as they become the exclusive property of Inovative Logo.

Website Source Files & Ownership

Once payment for website design, development, or related services has been made, the client receives a full usage license for the completed website for their intended purposes.

Website packages do not include source files. This applies to, without limitation:

• Source code (HTML, CSS, JavaScript, PHP, or any backend frameworks)
• Design source files (Figma, PSD, XD, AI, Sketch)
• Custom scripts, databases, proprietary logic, or frameworks
• Development files, build files, or internal documentation

All such source materials remain the exclusive intellectual property of Inovative Logo unless a separate source-file purchase or ownership transfer agreement has been fully executed and paid for.

Clients may request to purchase source files at any point. Pricing for these files is assessed on a case-by-case basis, depending on the scope, complexity, and intellectual property value of the project.

How to Request a Refund

To submit a refund request in line with our policy, you may reach us through any of the following:

• Phone: +1 833 INNOV8 4
• Live Chat (click to start a chat)
• Email: info@inovativelogo.com

Once we receive your request, we will respond as promptly as possible. After completing the necessary review, we will begin processing your refund.

Please be aware that once a refund has been issued, you forfeit all rights to any designs delivered by Inovative Logo. This information will then be forwarded to the appropriate Government Copyright Agency for copyright acquisition, in order to maintain legal compliance.

Quality Assurance Policy

We are committed to meeting your requirements, and our design team works diligently to fulfill your expectations. Every design we produce is thoroughly researched and carefully crafted to reflect the highest standards.

Satisfaction Guarantee

Our unlimited revisions policy exists to ensure your complete satisfaction. We strive to not just meet, but exceed your expectations, and we will continue revising your design until you are fully satisfied (within the number of revisions allotted by your package).

Delivery Policy

• Your completed order will be delivered to the account specified, on the date confirmed in your Order Confirmation, along with a confirmation email.
• Turnaround time depends on your selected package, with a minimum delivery window of 2 business days.
• For urgent orders, please reach out to our customer support team directly.

Record Maintenance

Inovative Logo retains records of all finalized designs, so that in the event of a lost or misplaced file, we can promptly provide you with an exact copy.

Customer Support

Our support team is available around the clock to address any questions or concerns you may have.

Communication Policy

By using our services, you acknowledge that Inovative Logo is not responsible for correspondence originating from any email address other than those ending in our official domain or from any toll-free number not listed on our official website. We are not liable for any damages arising from communications through unofficial channels. Our responsibility is limited strictly to communications sent through our official domain email addresses or the toll-free number published on our website.

We are not responsible for any damages resulting from contact details not issued directly by us.

Please note that project activation charges apply if a client fails to respond to our team within 45 days.

We take full responsibility for all information communicated through our official domains.